Exonik — Shipping & Delivery Policy

Last updated: 29 December 2025

Nothing in this policy limits your rights under the Australian Consumer Law (ACL). If goods aren’t supplied on time or within a reasonable time, you may be entitled to a remedy. 

1) Dispatch times

• Orders are usually processed and dispatched within 1–2 business days of payment.
  
  

• During peak or promotional periods, dispatch may take 5-7 business days.
  
  

• You’ll receive a confirmation email with your tracking details as soon as your order has been packed and handed over for shipping.
  
  

2) Carriers

• We primarily use Australia Post and Sendle. We may use other reputable couriers depending on your location or service availability.
  
  

• Some services (e.g., Express, Signature on Delivery) may not be available in all areas.
  
  

3) Delivery timeframes (from dispatch)

• Standard (AU): Usually, within QLD: 2-4 business days, Interstate: 3-6 business days

• Express (AU): Usually, 1–3 business days
  
  

• International: ~7–21 business days (varies by country and customs)
  Delivery windows are estimates, not guarantees. If delivery is significantly delayed beyond a reasonable time, contact us at team@exonikactive.com.au so we can arrange an appropriate remedy under the ACL. 

4) Shipping costs

• Shipping fees are calculated at checkout based spending, method and destination.
  
  

• From time to time, we may run free-shipping promotions. Currently, all orders over $150 AUD qualify for free standard shipping Australia-wide.
  
  

• Change-of-mind returns: original shipping is not refunded (see Returns Policy).
  
  

• Faulty/ACL issues: where a consumer-guarantee remedy applies, we will refund original shipping and cover or reimburse reasonable return postage.
  
  

5) Tracking

• A tracking link or code is emailed once your order is handled and leaves our warehouse.
  
  

• Tracking events may take up to 24 hours to appear after dispatch.
  
  

6) Authority to Leave (ATL)

• If you select Authority to Leave (also called Safe Drop), the driver may leave your parcel in a location they deem safe; delivery is recorded as complete without a signature.
  
  

• By choosing ATL you acknowledge a higher risk of post-delivery loss (e.g., theft). We’re not responsible for loss after a parcel is shown as delivered where ATL was requested, except to the extent required by the ACL. (We’ll still assist with investigations and outcomes with the carrier.)
  
  

7) Lost, missing or damaged in transit

• If your order hasn’t arrived within the estimated window (plus a reasonable buffer) or arrives damaged, email us at team@exonikactive.com.au with your order number and photos (for damage).
  
  

• We’ll lodge a carrier investigation. If the parcel is lost or delivery hasn’t occurred within a reasonable time, we will replace or refund consistent with your ACL rights.
  
  

8) International shipping & customs

• Import duties, taxes and fees are not included in our prices and may be charged on arrival by your country’s customs authority.
  
  

• Customs processing can add time beyond the estimates above.
  
  

9) Incorrect or incomplete addresses

• Please check your address carefully at checkout.
  
  

• If an order is returned due to incorrect/incomplete details provided by you, we can re-ship once the address is corrected; re-shipping charges may apply.
  
  

• If we make the addressing error, we’ll re-ship at our cost or refund you.
  
  

10) Risk & title

• Risk and title in the goods pass to you on delivery to the address you provide (or on collection, if offered). This clause operates subject to your ACL rights (for example, where goods never arrive or arrive damaged).
  
  

11) Delays & force majeure

• We’re not responsible for delays due to events outside our control (e.g., severe weather, strikes, public holidays, carrier network disruptions). This does not affect your ACL rights where supply is not made within a reasonable time.
  
  

12) Need help?

Email: team@exonikactive.com.au